Online Store Policy

We send multiples of 12 bottles of wine, anywhere in Australia.Minimum order is 12 bottles. For international orders, please contact prices are in Australian dollars and are inclusive of a 10% sales tax (GST) within Australia.

Delivery rates per case within Australia (12 bottles)

VIC: $8
NSW: $15
ACT: $15
SA : $15
QLD: $20
WA: $30
TAS: $16
NT: $30

Expected delivery time within Australia: 5-10 Business days

Postage Policy

We use a combination of registered Australia Post and a courier service to get you the best value delivery for your location. At any time, please email us for your tacking number so we can trace your order.

If you have a preferred carrier, please email us and we can offer you alternative quotes for your order. If you forward your courier account details, we are also happy to arrange delivery and credit you the standard freight charges automatically added to your sale. If you have not received your package within the estimated delivery time, please contact us.

Returns and Refund Policy

Quality is important to us. We will replace or refund your purchase against manufacturer's defects with Gembrook Hill Vineyard’s written permission. We will credit your original method of payment, excluding delivery. Only orders placed via our online store can be returned to Genbrook Hill Vineyard.

Upon agreement, to return an item to us, simply pack your item and invoice into a post-safe box and please send your parcel back to us by registered mail to:

Gembrook Hill Vineyard 2850 Launching Place Rd, Gembrook Victoria 3783 Australia

We cannot accept liability for goods lost or damaged in transport or change of mind.

More information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at